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FAQS

FAQs

  • 1. I am travelling to you by car, is there parking available nearby?

    Yes there is indeed. We have our own car park located at the back of the shop and the address is Lowfield Lane EN11 8PJ. If you have any trouble finding this then just give us a call and we will be able to direct you. If our car park is full then there is also a church car park located opposite the shop as well as numerous supermarket car parks within a 5 minute walk away. 

  • 2. Do I need an appointment to come and view the stock?

    Yes. For special occasionwear you will need to call us on 01992 466 066 to book an appointment.

    Due to us having to restrict the amount of clients that are in the shop appointments are now restricted to 1.5 hours. Please make sure that you are on time for your appointment to ensure that you can take full advantage of your time slot.

    If you are unable to attend your appointment please call and let us know so that we can offer it to somebody else.

  • 3. I've found my perfect dress in your shop but it doesn't fit quite right, do you offer an alteration service?

    At this current time we unfortuntaely don't have a seamstress in the store. We previously had the lovely Chrissy who was with the company for an excess of 25 years. She has, however, now retired and is enjoying a very well earned rest! Our second lovely seamstress Naya is currently enjoying the fun of being a new Mum to her baby boy. 

    We do have trusted contacts of local seamstresses that we will always encourage you to use should you need any alterations. 

  • 4. Am I able to bring family/friends along with me to help me decide?

    Due to COVID-19 guidelines we have had to limit the number of people in the shop at any given time. Please bring yourself and your star guest. We have free Wifi available so you can facetime anyone else you wish to show your options to. 

  • 5. I want to avoid a traditional look and would love something more modern, will you be able to accommodate this?

    We aim to carry a wide range of stock in order to be able to entertain the likes of all of our clients. We have traditional dress and jacket suits as well as more modern suits and stand alone dress's which are becoming increasingly more popular. The outfits will look completely different on you compared to on the hanger so I would advise that you to come in with an open mind and try a number of different styles to see what works for you. 

  • 6. What sizes do you stock?

    We currently stock sizes 6-26. We aim to have a wide range of sizes to ensure that there is something for everyone. 

  • 7. When should I start to look for my outfit?

    Our largest collection of the year comes in January. To ensure you get the widest range of stock to look at I would recommend coming in around January/February. We do get deliveries later on in the year however these tend to be smaller collections. If you would like to know when a particular collection has arrived then give us a call and we can pop you on our mailing list and inform you when it comes in. 

  • 8. I'm a little nervous about coming to the shop, what precautions will be made in regards to Covid?

    When we are able to re open we will be doing everything we can to make our customers feel as safe and comfortable as possible. 

    We will be working on an appointment only basis in order to control the number of people in the shop at any given time. This is to ensure we can give you our undivided attention and also so you are not close to any other customers. We are placed on two floors and consist of 8 changing rooms. Every other changing room will be closed to guarantee your space from other customers. 

    We will also ensure that all staff wear face masks, and clients too (unless you are exempt). 

    Hand sanitiser will be provided as you enter the shop and our staff will regularly use this throughout the day. 

    Our cleaning regime will be thorough throughout the day and we will continuously wipe down surfaces, handles and card machines with anti-bac. 

    Should you have any more queries about how we will be doing our bit to stop the spread, please give us a call or drop us an email as we completely understand that the idea of normality can be quite nerve wracking to some. 

  • 9. Will my credit note or gift voucher be extended due to Covid 19?

    We would like everyone to know that due to us closing we will be honouring all credit notes and gift cards should they have run out, once we open our store again. It is only a small gesture but we hope this can help some of you and perhaps take a small worry off your mind during these unprecendented times.


  • 10. Do you post out outfits?

    If you are unable to visit our store or are feeling a little nervous we can arrange to have any of our dresses delivered so that you can try them in the comfort of your own home.

    If you order before 12pm you will receive your parcel the next working day.